Warranty

Refurbished PCs:

​All refurbished PCs at WebDuke are assembled and tested here at WebDuke, ensuring the highest quality standards. Each PC undergoes stress testing and benchmarking to ensure optimal performance and reliability.

​Warranty Coverage Refurbished:

​All refurbished PCs come with a minimum of 3 months warranty for any item refurbished in-house. This warranty covers any hardware issues that may arise during the specified period.

​Warranty Coverage New Builds:

​All new pre-built PCs come with a comprehensive 12 months in-house warranty, providing you with complete peace of mind. This warranty covers any hardware defects that may occur during the first year of usage.

​Under this warranty, we offer free repair of hardware or a one-time replacement of any faulty component. This will be return to base for testing, diagnosis and replacement.

This does not cover software issues that may arise from bugs in games, patches, Windows updates or mods.

Exclusions New:

​Please note that warranty coverage for graphics cards is provided directly by the manufacturer and is not included in our warranty scheme. However, our support team can assist you in contacting the manufacturer for warranty claims related to the graphics card.

Warranty Coverage Explained:

​In the case of a faulty component, we will arrange a replacement to ensure minimal downtime.

A return to base would be required, where testing and diagnosis would be performed to confirm the fault and if the item needs replacing.

WebDuke reserves the right to reject a warranty claim if it is determined that the item has been tampered with, modified, or replaced with another faulty product.

​Please note that warranty coverage for new graphics cards is provided directly by the manufacturer and is not included in our warranty scheme. However, our support team can assist you in contacting the manufacturer for
warranty claims related to the graphics card.

​Our warranty coverage extends to the hardware components specified in the purchased PC.
Software-related issues, including operating systems and applications, are not covered under our warranty policy. However, we will provide limited software support to assist you in resolving any software-related queries or compatibility issues.

Our warranty does not cover accidental or water damage, damage caused by improper hardware installation or removal, or damage resulting from cleaning. We recommend following the provided guidelines for hardware maintenance and handling.

What is not covered?

. Accidental damage
. Liquid damage
. Damage to screens
. Damage to surrounds, fascias, lids or keyboards
. Issues caused by any modification of the internal or externals of the device
. Overclocking/voltage modifications.
. Issues as a result of third party software
. Any parts or components added since the item was purchased
. Tampering by third party

Please Note:

We will return you device to you and void your warranty if:

. There is evidence that the device has been tampered with.
. We find any supplementary defects to the device outlined in the ‘What is not covered?’ section above.

Please make sure to package your item as securely as possible. We cannot be held responsible for any damage caused during transit due to insecure packaging.

Contact first to arrange drop off or delivery to ensure we are prepared to receive the item - this may also help with determining if you do need to return to base as a lot of issues usually tend to be software related.

Disclaimer:

​Overclocking your CPU or GPU will void the warranty. It is important to operate your PC within the specified limits to maintain the warranty coverage. Unsafe settings can permanently damage or even kill parts.